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COVID19-UPDATE

Japan Crate Official Contact Methods


Hi Japan Crate family,


We know many of you love reaching out to us to tell us your favorite items from the crate, share your feedback, ask questions, and more but we want to ensure that all your interactions with the Japan Crate family of brands are from official Japan Crate team members.


Japan Crate team members WILL NEVER contact you via phone call, text message, or leave a voicemail. If you receive a message or phone call from someone claiming to be a Japan Crate team member, DO NOT give out any personal information and please contact our team immediately at [email protected] so we can properly assist you.


Japan Crate team members WILL ONLY ask for personal information relevant to your subscription via our official contact channels below.


Japan Crate Official Contact Methods

  • Offical Japan Crate email address ending in @japancrate.com.Our support email address is: [email protected]

  • Official Japan Crate Brand Pages. Ensure the social media pages you are communicating with are the official pages. Our pages will have a complete biography, a link directing you to our website and resources, up-to-date posts and information and typically be verified.

  • Our official blog at japancrate.com/blog will have the latest updates + any additional way you may contact us.


Pleae do not respond to anyone contacting to you outside of these 3 official channels, especially if they are asking for your personal information. If you ever have a question regarding if something is official, you can send us a message on Facebook, Instagram, Twitter, or email and our team will be happy to help.