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Shipping Locations

ALL CRATES SHIP DIRECTLY FROM JAPAN

Use the drop down menu below for country-specific shipping information and estimated delivery times. If your country is not listed, we are currently unable to ship to you. (Please allow an additional time for delivery during busy holiday seasons and Japanese national holidays)

Premium & Umai crates:
Shipping Courier: DHL
Estimated Delivery: 3-5 business days
Tracking included? Yes
All other crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No
All Gift Subscription crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No

Frequently Searched Countries

Your crate will be fulfilled and shipped within 5-10 business days of order date.


Delivery times vary based on the destination country and shipping service. See below for estimated delivery times, according to country and service.


U.S.
Premium & Umai crates:
Shipping Courier: DHL
Estimated Delivery: 3-5 business days
Tracking included? Yes

All other crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No

All Gift Subscription crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No


Canada
Premium & Umai crates:
Shipping Courier: DHL
Estimated Delivery: 3-5 business days
Tracking included? Yes

All other crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No

All Gift Subscription crates:
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No


Europe
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No


Australia
Shipping Courier: Japan Post
Estimated Delivery: 2-4 weeks
Tracking included? No


All other countries
See drop down above


*DHL may not be available to some remote locations. If your address is in a remote area or is a P.O Box, your crate will be shipped via JP Post for final delivery, which may extend shipping times upwards of 2-4 weeks. To check if you are in a remote area select “DHL” then enter your country and zip code here.

Please visit our FAQ if you have any additional questions.

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