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We’re experiencing delays due to COVID-19. Learn more here
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Announcement(s):

Please read the latest updates surrounding COVID-19 here

Shipping Locations

ALL CRATES SHIP DIRECTLY FROM JAPAN

Use the drop down menu below to see if your Country is listed

Shipping Time

Crates can take 2-4 weeks from ship date to arrive to your country. We ask that you wait 6 weeks from ship date to allow for any weather, Custom, postage or holiday delays. Please contact [email protected] if your crate has not arrived after the 6th week.


DHL Shipping
* DHL may not be available to some remote locations. If your address is deemed a remote location, the it will be shipped using the best alternative shipping service. Crates shipped with DHL will come with tracking + crates will arrive 3-5 business days from its ship date.

Canada & Europe Only:

Canada - Premium & Umai crates ship DHL, all other crates ship via Air Mail + Tracking (2-4 weeks)

Europe - Due to customs issues, all crates ship Air Mail + Tracking (2-4 weeks)


Please visit our FAQ if you have any additional questions.

Thanks for being part of the Japan Crate Family ^.^

Not part of the family yet? Join today!

Shipping Schedule

Crates are shipped on a rolling shipment system, which means there will be 3 waves of crate shipments from Japan!

Shipping Schedule

WAVE 1

  • Includes new signups/renewals placed from the 1st-14th of the month
  • Crates will ship on the 20th of the same month
  • EARLY SHIPPING!!

WAVE 2

  • Includes new signups/renewals placed from the 15th-23rd
  • Crates will ship on the 28th of the same month

WAVE 3

  • LAST CHANCE TO ORDER!
  • Includes orders from the 24th-end of the month
  • Crates will ship on the 3rd of the following month
  • No orders will be accepted after 4pm PST on the last day of the month
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Remember, orders are always for the “following month” so if you order in March, you will be receiving the April crate! We recommend ordering before the 14th or updating your renewal date to the first wave so you receive your crate as soon as possible.

To change/update your renewal date please email [email protected] with the subject “Updating Renewal Date” and we’d be happy to help!

Examples:

  • If your order or renewal is on November 5th, your December crate will ship on November 20th.
  • If your order or renewal is on November 25th, your December crate will ship on December 3rd.